FAQs
Rentals
How do rentals with LittlesGO work?
We make renting easy!
Step 1: choose your clothing or gear
Step 2: choose your reservation start date and rental period
Step 3: your rentals arrive to your door or destination on or before the first day of your reservation
Step 4: enjoy your adventures with your Little(s)!
Step 5: repack the gear in the package they arrived in, affix the provided free return label on the box, and drop off at any USPS location
(be sure the package is dropped off on the return date by 11:59pm to avoid late fees).
What day should I start my rental period?
The first day of your rental period will be the day your item is expected to arrive to you. This means if you want to pack an item for a weekend trip and you are leaving Friday, select a rental start date of Thursday or before.
It says I should get a discount based on my rental period, but I don't see the discount in my cart - what's up?
The app we are using fr rentals has the discount show up in CHECKOUT, so continue with your cart and you'll see it reflected there!
How do I return my rentals?
Every rental comes with a free return shipping label. Simply re-pack your items in the package they came in and send back through USPS.
Do I have to clean my rental clothing or gear?
No. Just put the gear back into the packaging it came in to return to us and we'll take care of the rest!
However, we do understand Littles can be messy. If it's necessary to clean your items during your rental period, we recommend spot cleaning with mild soap and water.
Can I purchase an item I rent?
If you are interested in purchasing a rental item, check out our shop (and watch for promo codes!) or our pre-loved marketplace (coming soon).
How are items cleaned in between rentals?
We ensure every rental is thoroughly inspected and cleaned before renting again. We clean every clothing item according to it's specific instructions (e.g., down is washed with down wash). We spot-clean every gear item to remove any dirt or stains, and lightly steam to disinfect.
What if I damage or lose a rental item?
We understand Littles can be really hard on things, so we cover normal wear and tear. If there is catastrophic damage to the item or the item is los, charges may apply. See our rental agreement for more details!
What do I do if I need to cancel my rental?
We understand that sometimes plans change. You can cancel your rental items up until 10 days before your rental period. To cancel, please email thelittlesgo@gmail.com
Shipping questions
Where does LittlesGO ship?
Rentals: Currently, we ship rentals to anywhere in the contiguous United States (aka: the lower 48).
Books: We ship books anywhere in the United States (including Alaska and Hawaii).